Items where Division is "Previous Faculty of Business, Education and Law > Business" and Year is
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Botten, Neil and MCMANUS, John Competitive Strategies for Service Organizations. Purdue University Press, USA. ISBN 9781557531964
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Conaty, Robert and DALZIEL, Nurdilek Lost in Numbers? Anchoring Effects in Advertising Claims and Product Information. In: BAM2015 Conference Proceedings, 8-10 September 2015, University of Portsmouth.
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DALZIEL, Nurdilek Investigating the Impact of Marketing Communications on Customer Relationships: UK Banking Sector. In: ”, Academy of Marketing Doctoral Colloquium (AM2005), 4 July 2005, Dublin Institute of Technology, Ireland.
DALZIEL, Nurdilek and Hontoir, Janet A Tale of Two Banks: Customer Services on Facebook. In: ECSM 2015 2nd European Conference on Social Media, 9-10 July 2015, School of Accounting and Administration at the Polytechnic Institute of Porto (ISCAP/IPP).
DOUGLAS, David, Brown, Ann, Carcary, Marian and Esteves, Jose Editorial. Electronic Journal of Business Research Methods, 9 (1). pp. 1-87. ISSN 1477-7029