Customer Complaints and Service Recovery on Social Media - STORE - University of Staffordshire Online Repository

Tools

Lists

DALZIEL, Nurdilek (2015) Customer Complaints and Service Recovery on Social Media. In: 4th Annual Customer Focus Live 2015 Conference, 13-14 May 2015, Hotel Russell London.

[thumbnail of Customer_Focus_Live_2015_May13th.pdf]

Preview

Text
Customer_Focus_Live_2015_May13th.pdf - Presentation
Available under License Type Creative Commons Attribution 4.0 International (CC BY 4.0) .
Download (614kB) | Preview

Official URL: http://customerfocuslive.com/category/2015-speaker...

Item Type:	Conference or Workshop Item (Speech)
Uncontrolled Keywords:	customer services, service recovery, Facebook customer services, social media, financial services, UK, netnography
Faculty:	Previous Faculty of Business, Education and Law > Business
Event Title:	4th Annual Customer Focus Live 2015 Conference
Event Location:	Hotel Russell London
Event Dates:	13-14 May 2015
Depositing User:	Nurdilek DALZIEL
Date Deposited:	22 Mar 2016 09:38
Last Modified:	24 Feb 2023 03:48
URI:	https://eprints.staffs.ac.uk/id/eprint/2288

Actions (login required)

: View Item