Customer Complaints and Service Recovery on Social Media
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DALZIEL, Nurdilek (2015) Customer Complaints and Service Recovery on Social Media. In: 4th Annual Customer Focus Live 2015 Conference, 13-14 May 2015, Hotel Russell London.
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Customer_Focus_Live_2015_May13th.pdf - Presentation Available under License Creative Commons Attribution 4.0 International (CC BY 4.0) . Download (614kB) | Preview |
Official URL: http://customerfocuslive.com/category/2015-speaker...
| Item Type: | Conference or Workshop Item (Speech) |
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| Uncontrolled Keywords: | customer services, service recovery, Facebook customer services, social media, financial services, UK, netnography |
| Subjects: | N100 Business studies N200 Management studies N500 Marketing |
| Faculty: | Previous Faculty of Business, Education and Law > Business |
| Event Title: | 4th Annual Customer Focus Live 2015 Conference |
| Event Location: | Hotel Russell London |
| Event Dates: | 13-14 May 2015 |
| Depositing User: | Nurdilek DALZIEL |
| Date Deposited: | 22 Mar 2016 09:38 |
| Last Modified: | 24 Feb 2023 03:48 |
| URI: | https://eprints.staffs.ac.uk/id/eprint/2288 |
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