Where can Knowledge-Based Decision Support Systems Go in Contemporary Business Management - A New Architecture for the Future

Decision support systems (DSS) are one of the most widely used management information systems in current business management. The focus of the paper is on the knowledge-based decision support systems, namely the KB-DSS, in support of contemporary business management decision making. Business managers use KB-DSS can improve their decision making not only in terms of speed and accuracy but also consistency. Key perspectives of KB-DSS including technological, organizational, social and cultural perspectives are discussed in the context of contemporary management decision context. New contribution to the knowledge management function of KB-DSS through a number of recent projects is presented. The paper then highlights some implications for the development of the next generation of KB-DSS before a new architecture is proposed for future work.