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Using the Care Excellence Framework to benchmark and improve patient care

Rowson, Trish and MCSHERRY, Wilfred (2018) Using the Care Excellence Framework to benchmark and improve patient care. Nursing management (Harrow, London, England : 1994), 25 (2). ISSN 1354-5760

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Quality is complex and difficult to define, and institutions and organisations often have their own definitions, measurements and assurance processes. The Care Excellence Framework (CEF), developed and used at University Hospitals of North Midlands NHS Trust, is a unique, integrated framework of measurement, clinical observation, patient and staff interviews and benchmarking. It also has an internal accreditation system that provides assurance from ward to board based on the five Care Quality Commission (CQC) domains and reflects CQC standards. The CEF has been established in its existing form since autumn 2016 and has been used in all areas of the organisation. This article provides an overview of the development and use of the CEF in an acute care setting, demonstrates how the framework acts as an internal accreditation system, and shows how it can encourage staff to undertake effective change and transform care from ordinary to excellent. [Abstract copyright: © 2018 RCN Publishing Company Ltd. All rights reserved. Not to be copied, transmitted or recorded in any way, in whole or part, without prior permission of the publishers.]

Item Type: Article
Additional Information: This is an Accepted Manuscript of an article published by RCNI in [Nursing management] on [04/07/2018], available online:” ** From PubMed via Jisc Publications Router. ** History: accepted 17-05-2018.
Uncontrolled Keywords: Care Quality Commission, change management, healthcare inspection, management, quality assurance, service development, service improvement
Faculty: School of Health and Social Care > Nursing
SWORD Depositor: JISC pubrouter
Depositing User: JISC pubrouter
Date Deposited: 17 Jul 2018 10:26
Last Modified: 24 Feb 2023 13:51

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