Applying Situational Analysis to examine the impact of VOICES on people experiencing multiple disadvantage

Abstract
Purpose. This paper reports the use of Situational Analysis as a systems methodology to evaluate the VOICES partnership project.
Approach. Using Situational Analysis and drawing on a range of secondary data sources, a three-stage conceptual mapping process provided a detailed picture of both the non-linear interlinkage and complexity of the local system that VOICES was working to influence, as well as the processes that shaped the experiences of those who act within the situation.
Findings. Data highlighted the systemic challenges facing VOICES customers (e.g., stigma and marginalisation, lack of legal literacy), progress made by VOICES in each of their priority areas, and an overarching theme of VOICES promoting equity (rather than equality) to address failure demand in the system of support for people with multiple needs and disadvantage.
Originality. We present the novel application of Situational Analysis to demonstrate a substantial impact of VOICES, while demonstrating the value of this methodology for complex system’s thinking research and evaluation.