An investigation into the effectiveness of discussion boards in work-based learning

Work-based learners (WBLs) in the Higher Education (HE) setting, including those on placements, internships, and degree apprenticeships, can face challenges surrounding isolation and alienation due to their hybrid and remote mode of learning, and subsequent lack of social interaction. A prominent tool to address this is the discussion board, an online platform to supplement or replace face-to-face conversations. While current literature has explored discussion board usage amongst some learning communities, a gap remains amongst others, including WBLs.

Addressing this gap, this action research evaluates discussion board usage by WBLs through the lens of Chartered Manager Degree Apprentices (CMDAs) studying at Staffordshire University. 15 participants engaged in discussion board activities before taking part in focus groups to capture their experiences. Captured data was then subject to reflexive thematic analysis via the innovative use of ChatGPT 3.5.

Findings highlighted the potential of discussion boards to enhance knowledge sharing and community building amongst WBLs. Good practice is established in relation to group size, design and facilitation, and the role of facilitators in motivating participants. Common pitfalls such as lack of training, accessibility issues, clunky systems are identified.

A framework for discussion board excellence in WBL is proposed, in addition to recommendations surrounding curriculum integration, awareness of benefits, training and ongoing technical support, and active facilitation. Future research could look to repeat the study on a larger scale, across multiple institutions, testing the proposed framework.