Crafting Excellence: Impact of Quality Management System ISO9001:2015 on Subject Supervisors’ Organisational Skills in the Ministry of Education in Oman

This study aims to investigate the crafting of excellence through implementing and impacting the ISO 9001:2015 quality management system (QMS) within the Ministry of Education in Oman in the General Directorate of Educational Supervision, focusing on several key objectives. It seeks to explore the awareness of subject supervisors’ regarding the benefits of ISO 9001:2015, investigate their perceptions of the QMS training programmes concerning their roles, and examine the impact of ISO 9001:2015 on subject supervisors’ organisational skills. Additionally, it aims to identify and provide suggestions, if necessary, to modify current policies and procedures to enhance the QMS in the Ministry of Education in Oman.

Using a mixed-methods approach, the study combines quantitative data from questionnaires distributed to 363 participants with qualitative insights from semi-structured interviews with 11 subject supervisors. It uses SPSS to analyse the quantitative data, and NVivo 12 Pro to code and analyse qualitative data. The findings reveal significant awareness among supervisors about the benefits of ISO 9001:2015, positive evaluations of the training programmes, and a notable impact on their organisational skills, also, significant differences between the levels of demographic variables with the research pillars. Moreover, the study highlights a positive correlation between supervisors’ awareness and their organisational skills, identifies challenges in the feedback mechanisms, and offers actionable recommendations for improving feedback processes and fostering a culture of continuous improvement.

The study concludes by emphasising the importance of tailored training programmes, enhanced communication, and strong leadership support. It proposes an EDU-DMAIC framework to refine QMSs in the education fields, aiming to elevate overall educational quality. This synthesis presents key findings, implications, and a roadmap for future research and practical framework implementation.