Performance Measurement in Outsourcing Environment
Ho, L and ATKINS, Anthony (2011) Performance Measurement in Outsourcing Environment. In: Enterprise IT Governance, Business Value and Performance Measurement. IG1 Global, pp. 220-230.
Full text not available from this repository.Abstract or description
In the UK, 88% of companies utilise some form of outsourcing of their Information Technology (IT) operations. The evidence from the literature indicates that approximately 50% of these outsourcing decisions results in complications and in some cases failure. There is a need for outsourcing management frameworks to provide strategic direction and guidance in the decision-making process. This chapter describes the application of one such framework, known as the Holistic Approach {Business, Information, Organisation} (HABIO) framework, to two major commercial organisations indicating financial assessment, monitoring information for performance and quality of service which can be incorporated into service operations and benchmarking criteria.
Item Type: | Book Chapter, Section or Conference Proceeding |
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Faculty: | Previous Faculty of Computing, Engineering and Sciences > Computing |
Depositing User: | Anthony ATKINS |
Date Deposited: | 08 May 2013 15:29 |
Last Modified: | 24 Feb 2023 13:38 |
URI: | https://eprints.staffs.ac.uk/id/eprint/1084 |
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