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Customer Complaints and Service Recovery on Social Media

DALZIEL, Nurdilek (2015) Customer Complaints and Service Recovery on Social Media. In: 4th Annual Customer Focus Live 2015 Conference, 13-14 May 2015, Hotel Russell London.

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Item Type: Conference or Workshop Item (Speech)
Uncontrolled Keywords: customer services, service recovery, Facebook customer services, social media, financial services, UK, netnography
Subjects: N100 Business studies
N200 Management studies
N500 Marketing
Faculty: Previous Faculty of Business, Education and Law > Business
Depositing User: Nurdilek DALZIEL
Date Deposited: 22 Mar 2016 09:38
Last Modified: 22 Mar 2016 12:52
URI: http://eprints.staffs.ac.uk/id/eprint/2288

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