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Customer Complaints and Service Recovery on Social Media

DALZIEL, Nurdilek (2015) Customer Complaints and Service Recovery on Social Media. In: 4th Annual Customer Focus Live 2015 Conference, 13-14 May 2015, Hotel Russell London.

Customer_Focus_Live_2015_May13th.pdf - Presentation
Available under License Creative Commons Attribution 4.0 International (CC BY 4.0) .

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Item Type: Conference or Workshop Item (Speech)
Uncontrolled Keywords: customer services, service recovery, Facebook customer services, social media, financial services, UK, netnography
Subjects: N100 Business studies
N200 Management studies
N500 Marketing
Faculty: Previous Faculty of Business, Education and Law > Business
Event Title: 4th Annual Customer Focus Live 2015 Conference
Event Location: Hotel Russell London
Event Dates: 13-14 May 2015
Depositing User: Nurdilek DALZIEL
Date Deposited: 22 Mar 2016 09:38
Last Modified: 24 Feb 2023 03:48

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