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The perspective of national ERP vendors in achieving ERP project success in government organisations: a case of Saudi Arabia

ALKRAIJI, Abdullah Ibrahim, JAYAWICKRAMA, Uchitha, OLAN, Femi, ASADUZZAMAN, Md, SUBASINGHAGE, Maduka and GALLAGE, Samanthika (2020) The perspective of national ERP vendors in achieving ERP project success in government organisations: a case of Saudi Arabia. Enterprise Information Systems. pp. 1-34. ISSN 1751-7575

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Abstract or description

Government organizations in the Gulf Cooperation Council region are governed by strict rules and regulations. In such a context, most of Enterprise Resource Planning (ERP) projects are managed by the national ERP vendors. The aim of this paper is to explore Key Influencing Factors (KIFs) from the perspective of national ERP vendors throughout pre-implementation and during implementation of ERP projects. This research specifically focuses on the ERP implementations in government organizations in the Gulf Cooperation Council region. To achieve research objectives, we conducted a mixed methods study on 10 national ERP vendors involved in government sector projects in Saudi Arabia – the country which represents a 90% market share in Gulf Cooperation Council region. KIFs were identified through in-depth group interviews and prioritized using a multi-criteria decision analysis method (i.e. Analytic Hierarchy Process – AHP). Findings suggested a list of KIFs (15) that are grouped into four main categories namely sponsors and leadership, IT capabilities, change management, and project management. The prioritization of the KIFs by means of the AHP method reveals the ERP capabilities and the stakeholder managers to be the most important factors, and user orientation and ERP-business alignment to be the least important ones. Findings of this study would extend the knowledge of ERP implementations from the vendor perspective in the government sector; and propose a set of clearly understood and prioritized KIFs for practitioners to develop strategies appropriate for ERP implementation interventions.

Item Type: Article
Additional Information: “This is an Accepted Manuscript of an article published by Taylor & Francis in Enterprise Information Systems on 30 November 2020, available online:
Faculty: School of Creative Arts and Engineering > Engineering
Depositing User: Md ASADUZZAMAN
Date Deposited: 02 Dec 2020 16:17
Last Modified: 24 Feb 2023 14:00

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