Items where Author is "Hontoir, Janet"

Book Chapter, Section or Conference Proceeding

DALZIEL, Nurdilek and Hontoir, Janet (2016) A Tale of Two Banks: Customer Services on Facebook. In: Analysing the Strategic Role of Social Networking in Firm Growth and Productivity. Advances in E-Business Research (AEBR) Book Series . IGI Global, USA, pp. 136-156. ISBN 9781522505594

Conference or Workshop Item

DALZIEL, Nurdilek and Hontoir, Janet (2015) A Tale of Two Banks: Customer Services on Facebook. In: ECSM 2015 2nd European Conference on Social Media, 9-10 July 2015, School of Accounting and Administration at the Polytechnic Institute of Porto (ISCAP/IPP).