Framework to guide Allied Health Professional telehealth patient consultation guidelines and training

Purpose

AHPs make up the third largest healthcare workforce in the UK NHS and with their wide range of skills make a significant contribution to the health and care of people using their services. Current telehealth guidelines and training programmes for AHPs are not sufficiently comprehensive and lack information on key telehealth aspects, meaning AHPs may not be adequately supported in the delivery of remote patient consultations. Therefore, a policy brief to guide the development of AHP telehealth patient consultation guidelines and training was developed to meet the needs of policymakers, AHP professional bodies, and clinical services.

The intended purposes of this policy brief are to: (1) present key telehealth domains that should be considered when designing telehealth guidelines for patient consultations, and (2) present areas in which AHPs should be trained prior to providing telehealth consultations.

This policy brief aims to provide guidance and facilitate further discussion on the essential components of telehealth guidelines and staff training, it is not an exhaustive list of recommendations. Recognising the diversity of telehealth applications and the differences between and within individual allied health professions, this policy brief is not profession specific and may require adaptation to the context of use and individual circumstances.

Policy brief development

This policy brief was developed in four phases, which include: (1) a scoping review to synthesise available evidence; (2) a survey to explore the opinions of UK AHP clinicians and service managers on their telehealth service guidelines and training; (3) formulation of the draft policy brief; (4) consultation with stakeholders and formulation of the final policy brief. Patient users of telehealth were not involved in the development of this policy brief. However, the policy brief considers patient users’ suitability, needs and requirements.

Audience

This policy brief is intended to inform the development of telehealth consultation guidelines and training for AHP patient consultations. Therefore, the target audience includes policymakers, AHP professional bodies, AHP service managers, and professional societies involved in the planning and management of AHP training, clinical and academic staff involved in training AHPs, and independent AHPs requiring support in their telehealth patient consultations.

Telehealth definition

Telehealth is defined by the World Health Organization (WHO) as “The delivery of health care services, where distance is a critical factor, by all health care professionals using information and communication technologies for the exchange of valid information for diagnosis, treatment and prevention of disease and injuries, research and evaluation, and for the continuing education of health care providers, all in the interests of advancing the health of individuals and their communities” (1).

For this policy brief, telehealth was defined as a telephone or video consultation with a patient.