Items where Author is "DALZIEL, Nurdilek"

Article

DALZIEL, Nurdilek (2013) Horses for courses. Financial World (Journal of ifs University College), July/A. pp. 41-42.

DALZIEL, Nurdilek, Laing, Angus and Harris, Fiona (2011) A multidimensional typology of customer relationships: from faltering to affective. International Journal of Bank Marketing, 29 (5). 398 -432. ISSN 0265-2323

Book Chapter, Section or Conference Proceeding

DALZIEL, Nurdilek and Avunduk, Can Ali (2016) Mobile Payments in Turkey (as of 2013). In: Book of Payments. Palgrave, pp. 259-268. (In Press)

DALZIEL, Nurdilek and Hontoir, Janet (2016) A Tale of Two Banks: Customer Services on Facebook. In: Analysing the Strategic Role of Social Networking in Firm Growth and Productivity. Advances in E-Business Research (AEBR) Book Series . IGI Global, USA, pp. 136-156. ISBN 9781522505594

DALZIEL, Nurdilek (2015) Customer Complaints and Service Recovery on Social Media. In: Leading Issues in Social Media Research. Academic Conferences and Publishing International Ltd, UK, pp. 57-70. ISBN 978-1-910810-22-4

Conference or Workshop Item

Waite, Kathryn, DALZIEL, Nurdilek and Harrison, Tina (2017) Contesting the Legitimacy of Negative Online Customer Engagement. In: Bringing Institutional Theory to Marketing Conference, 29-30 May 2017, Paris. (Submitted)

Conaty, Robert and DALZIEL, Nurdilek (2015) Lost in Numbers? Anchoring Effects in Advertising Claims and Product Information. In: BAM2015 Conference Proceedings, 8-10 September 2015, University of Portsmouth.

Lewis, Kim, Gandy, Anthony and DALZIEL, Nurdilek (2015) Is Relationships Marketing Dead? An Empirical Investigation into SME - Bank Relationships. In: BAM2015 Conference Proceedings, 8-10 September 2015, University of Portsmouth.

DALZIEL, Nurdilek and Hontoir, Janet (2015) A Tale of Two Banks: Customer Services on Facebook. In: ECSM 2015 2nd European Conference on Social Media, 9-10 July 2015, School of Accounting and Administration at the Polytechnic Institute of Porto (ISCAP/IPP).

DALZIEL, Nurdilek (2015) Customer Services on Facebook: An Investigation into UK Banking Sector. In: Proceedings of 1st International New Media Conference, 21 May 2015, Istanbul Gelisim Universitesi.

DALZIEL, Nurdilek (2015) Customer Complaints and Service Recovery on Social Media. In: 4th Annual Customer Focus Live 2015 Conference, 13-14 May 2015, Hotel Russell London.

DALZIEL, Nurdilek (2014) Expanding the Boundaries of Service Design Research: Social Media Service Encounters. In: 2nd International Colloquium on Design, Branding and Marketing (ICDBM2014), 9-10 December 2014, , Nottingham Business School, Nottingham Trent University.

DALZIEL, Nurdilek (2005) Investigating the Impact of Marketing Communications on Customer Relationships: UK Banking Sector. In: ”, Academy of Marketing Doctoral Colloquium (AM2005), 4 July 2005, Dublin Institute of Technology, Ireland.

Book / Proceeding

Poo, BeeLie and DALZIEL, Nurdilek (2016) Consumer Perceptions Towards Radical Innovation: Autonomous Cars. British Academy of Management (BAM), Newcastle University.

Barakat, Bassam and DALZIEL, Nurdilek (2016) An Investigation into the Role of Social Media Marketing in Organisational Performance. Proceedings of 3rd European Conference on Social Media (ECSM2016) . Academic Conferences and Publishing International Ltd, EM Normandie, Caen, France.

Thesis

DALZIEL, Nurdilek (2007) The impact of marketing communications on customer relationships : an investigation into the UK banking sector. Doctoral thesis, The Open University.