Items where Division is "Previous Faculty of Business, Education and Law > Business" and Year is

Botten, Neil and MCMANUS, John Competitive Strategies for Service Organizations. Purdue University Press, USA. ISBN 9781557531964

Conaty, Robert and DALZIEL, Nurdilek Lost in Numbers? Anchoring Effects in Advertising Claims and Product Information. In: BAM2015 Conference Proceedings, 8-10 September 2015, University of Portsmouth.

DALZIEL, Nurdilek Investigating the Impact of Marketing Communications on Customer Relationships: UK Banking Sector. In: ”, Academy of Marketing Doctoral Colloquium (AM2005), 4 July 2005, Dublin Institute of Technology, Ireland.

DALZIEL, Nurdilek and Hontoir, Janet A Tale of Two Banks: Customer Services on Facebook. In: ECSM 2015 2nd European Conference on Social Media, 9-10 July 2015, School of Accounting and Administration at the Polytechnic Institute of Porto (ISCAP/IPP).

DOUGLAS, David, Brown, Ann, Carcary, Marian and Esteves, Jose Editorial. Electronic Journal of Business Research Methods, 9 (1). pp. 1-87. ISSN 1477-7029