FISEROVA, Jana, PUGH, Geoff, DIMOS, Chris and Stephenson, Andrew (2018) The Effect of The Net Promoter Score on Sales: A Study of a Retail Firm Using Customer and Store-Level Data. In: British Academy of Management Conference 2018, September 4-6, Bristol Business School, University of the West of England.
Fiserova, Jana, PUGH, Geoff, Dimos, Chris and Stephenson, Andrew (2017) What drives customer propensity to recommend a brand? In: British Academy of Management Conference 2017, September 5-7, University of Warwick.
FISEROVA, Jana (2016) Impact of a professional doctorate on candidates’ practice and professional development. In: SRHE International Annual Research Conference 2016: Exploring Freedom and Control in global higher education, 7-9 December 2016, Celtic Manor, Newport, Wales, UK. (In Press)
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