DALZIEL, Nurdilek

Waite, Kathryn, DALZIEL, Nurdilek and Harrison, Tina (2017) Contesting the Legitimacy of Negative Online Customer Engagement. In: Bringing Institutional Theory to Marketing Conference, 29-30 May 2017, Paris. (Submitted)

DALZIEL, Nurdilek and Avunduk, Can Ali (2016) Mobile Payments in Turkey (as of 2013). In: Book of Payments. Palgrave, pp. 259-268. (In Press)

Poo, BeeLie and DALZIEL, Nurdilek (2016) Consumer Perceptions Towards Radical Innovation: Autonomous Cars. British Academy of Management (BAM), Newcastle University.

DALZIEL, Nurdilek and Hontoir, Janet (2016) A Tale of Two Banks: Customer Services on Facebook. In: Analysing the Strategic Role of Social Networking in Firm Growth and Productivity. Advances in E-Business Research (AEBR) Book Series . IGI Global, USA, pp. 136-156. ISBN 9781522505594

Barakat, Bassam and DALZIEL, Nurdilek (2016) An Investigation into the Role of Social Media Marketing in Organisational Performance. Proceedings of 3rd European Conference on Social Media (ECSM2016) . Academic Conferences and Publishing International Ltd, EM Normandie, Caen, France.

Conaty, Robert and DALZIEL, Nurdilek (2015) Lost in Numbers? Anchoring Effects in Advertising Claims and Product Information. In: BAM2015 Conference Proceedings, 8-10 September 2015, University of Portsmouth.

Lewis, Kim, Gandy, Anthony and DALZIEL, Nurdilek (2015) Is Relationships Marketing Dead? An Empirical Investigation into SME - Bank Relationships. In: BAM2015 Conference Proceedings, 8-10 September 2015, University of Portsmouth.

DALZIEL, Nurdilek and Hontoir, Janet (2015) A Tale of Two Banks: Customer Services on Facebook. In: ECSM 2015 2nd European Conference on Social Media, 9-10 July 2015, School of Accounting and Administration at the Polytechnic Institute of Porto (ISCAP/IPP).

DALZIEL, Nurdilek (2015) Customer Complaints and Service Recovery on Social Media. In: Leading Issues in Social Media Research. Academic Conferences and Publishing International Ltd, UK, pp. 57-70. ISBN 978-1-910810-22-4

DALZIEL, Nurdilek (2015) Customer Services on Facebook: An Investigation into UK Banking Sector. In: Proceedings of 1st International New Media Conference, 21 May 2015, Istanbul Gelisim Universitesi.

DALZIEL, Nurdilek (2015) Customer Complaints and Service Recovery on Social Media. In: 4th Annual Customer Focus Live 2015 Conference, 13-14 May 2015, Hotel Russell London.

DALZIEL, Nurdilek (2014) Expanding the Boundaries of Service Design Research: Social Media Service Encounters. In: 2nd International Colloquium on Design, Branding and Marketing (ICDBM2014), 9-10 December 2014, , Nottingham Business School, Nottingham Trent University.

DALZIEL, Nurdilek (2013) Horses for courses. Financial World (Journal of ifs University College), July/A. pp. 41-42.

DALZIEL, Nurdilek, Laing, Angus and Harris, Fiona (2011) A multidimensional typology of customer relationships: from faltering to affective. International Journal of Bank Marketing, 29 (5). 398 -432. ISSN 0265-2323

DALZIEL, Nurdilek (2007) The impact of marketing communications on customer relationships : an investigation into the UK banking sector. Doctoral thesis, The Open University.

DALZIEL, Nurdilek (2005) Investigating the Impact of Marketing Communications on Customer Relationships: UK Banking Sector. In: ”, Academy of Marketing Doctoral Colloquium (AM2005), 4 July 2005, Dublin Institute of Technology, Ireland.