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Items where Subject is "N200 Management studies"

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Number of items at this level: 60.


BURNES, Bernard and BY, Rune (2012) Leadership and Change: The Case for Greater Ethical Clarity. Journal of Business Ethics, 108 (2). pp. 239-252. ISSN 0167-4544

BURNES, Bernard, WEND, Petra and BY, Rune (2013) The changing face of English universities: reinventing collegiality for the 21st century. Studies in Higher Education, n/a (n/a). pp. 1-22. ISSN 0307-5079

BY, Rune (2005) Organisational Change Management: A Critical Review. Journal of Change Management, 5 (4). pp. 369-380. ISSN 1469-7017

BY, Rune (2007) Ready or Not. Journal of Change Management, 7 (1). pp. 3-11.

BY, Rune and BURNES, Bernard (2013) Introduction: Ethical Change Leadership. In: Organizational change, leadership and ethics: leading organizations towards sustainability. Understanding Organizational Change . Routledge, pp. 1-5. ISBN 9780415592444

BY, Rune and BURNES, Bernard (2012) Leadership and Change: Whatever happened to ethics? In: The Routledge Companion to Organizational Change. Routledge, pp. 295-309. ISBN 9780415556453

BY, Rune and BURNES, Bernard (2012) Organizational Change, Leadership and Ethics: Leading Organizations towards Sustainability. Understanding Organizational Change . Routledge, London. ISBN 978-0-415-59244-4

BY, Rune, BURNES, Bernard and OSWICK, Cliff (2011) Change Management: The Road Ahead. Journal of Change Management, 11 (1). pp. 1-6. ISSN 1469-7017

BY, Rune, BURNES, Bernard and OSWICK, Cliff (2013) Creating a leading journal and maintaining academic freedom. Journal of Change Management, 13 (1). pp. 1-8. ISSN 1469-7017

BY, Rune, BURNES, Bernard and Oswick, Cliff (2012) Change Management: Leadership, Values and Ethics. Journal of Change Management, 12 (1). pp. 1-5. ISSN 1469-7017

BY, Rune and DALE, Crispin (2008) The successful management of organisational change in tourism SMEs: initial findings in UK visitor attractions. International Journal of Tourism Research, 10 (4). pp. 305-3013. ISSN 1099-2340

BY, Rune, DIEFENBACH, Thomas and KLARNER, Patricia (2008) Getting organizational change right in public services: the case of European Higher Education. Journal of Change Management, 8 (1). pp. 21-35. ISSN 1469-7017

BY, Rune and MACLEOD, Calum (2009) Managing Organizational Change in Public Services: International Issues, Challenges & Cases. Understanding Organizational Change . Routledge. ISBN 978-0-415-46758-2

Brandon-Jones, Alistair, RAMSAY, John and Wagner, Beverly (2010) Trading interactions: supplier empathy, consensus and bias. International Journal of Operations & Production Management, 30 (5). pp. 453-487. ISSN 0144-3577


Conaty, Robert and DALZIEL, Nurdilek (2015) Lost in Numbers? Anchoring Effects in Advertising Claims and Product Information. In: BAM2015 Conference Proceedings, 8-10 September 2015, University of Portsmouth.


DALZIEL, Nurdilek (2015) Customer Complaints and Service Recovery on Social Media. In: 4th Annual Customer Focus Live 2015 Conference, 13-14 May 2015, Hotel Russell London.

DALZIEL, Nurdilek (2015) Customer Complaints and Service Recovery on Social Media. In: Leading Issues in Social Media Research. Academic Conferences and Publishing International Ltd, UK, pp. 57-70. ISBN 978-1-910810-22-4

DALZIEL, Nurdilek (2015) Customer Services on Facebook: An Investigation into UK Banking Sector. In: Proceedings of 1st International New Media Conference, 21 May 2015, Istanbul Gelisim Universitesi.

DALZIEL, Nurdilek (2014) Expanding the Boundaries of Service Design Research: Social Media Service Encounters. In: 2nd International Colloquium on Design, Branding and Marketing (ICDBM2014), 9-10 December 2014, , Nottingham Business School, Nottingham Trent University.

DALZIEL, Nurdilek (2013) Horses for courses. Financial World (Journal of ifs University College), July/A. pp. 41-42.

DALZIEL, Nurdilek (2005) Investigating the Impact of Marketing Communications on Customer Relationships: UK Banking Sector. In: ”, Academy of Marketing Doctoral Colloquium (AM2005), 4 July 2005, Dublin Institute of Technology, Ireland.

DALZIEL, Nurdilek (2007) The impact of marketing communications on customer relationships : an investigation into the UK banking sector. Doctoral thesis, The Open University.

DALZIEL, Nurdilek and Hontoir, Janet (2015) A Tale of Two Banks: Customer Services on Facebook. In: ECSM 2015 2nd European Conference on Social Media, 9-10 July 2015, School of Accounting and Administration at the Polytechnic Institute of Porto (ISCAP/IPP).

DALZIEL, Nurdilek, Laing, Angus and Harris, Fiona (2011) A multidimensional typology of customer relationships: from faltering to affective. International Journal of Bank Marketing, 29 (5). 398 -432. ISSN 0265-2323

DENT, Michael, Kirkpatrick, I and Neogy, I (2012) Medical Leadership and Management Reforms in Hospitals in England, Denmark, Netherlands and Kaiser Permanente. In: Leadership in the Public Sector - promises and pitfalls. Routledge, London. ISBN 978-0-415-59174-4

DIEFENBACH, Thomas and BY, Rune (2012) Bureaucracy and Hierarchy – What Else!? Research in the Sociology of Organizations, 35 (n/a). pp. 1-27. ISSN 0733-558X

DIEFENBACH, Thomas, BY, Rune and KLARNER, Patricia (2009) A multi-dimensional analysis of managers’ power – functional, socio-political, interpretive-discursive, and socio-cultural approaches. Management Revue, 20 (4). pp. 413-431. ISSN 0935-9915

DOUGLAS, David (2009) Entrepreneurial Strategic Decision-Making: A Cognitive Perspective. International Journal of Entrepreneurial Behaviour & Research, 15 (5). pp. 521-524. ISSN 1355-2554

DOUGLAS, David (2010) A Grounded Case of Enterprise Acquisition. Electronic Journal of Business Research Methoda, 8 (2). pp. 63-72. ISSN 14777029

DOUGLAS, David, Brown, Ann, Carcary, Marian and Esteves, Jose (2011) Editorial. Electronic Journal of Business Research Methods, 9 (1). pp. 1-87. ISSN 1477-7029

DOUGLAS, David, Jenkins, Wyn and Kennedy, Jane (2012) Understanding continuous improvement in an English local authority: A dynamic-capability perspective. International Journal of Public Sector Management, 25 (1). pp. 17-33. ISSN 0951-3558


Floyd, David, ARDLEY, Barry and MCMANUS, John (2011) Can China overcome the difficulties of establishing successful global brands? Strategic Change, 20 (7). pp. 299-306. ISSN 1086-1718

Floyd, David and McManus, John (2009) To what extent has the process of globalisation reduced the national growth process in Europe? International Journal of Emerging Markets, 4 (4). pp. 335-340. ISSN 1746-8809


GASHI, Petrit, HASHI, Iraj and PUGH, Geoffrey (2014) Export behaviour of SMEs in transition countries. Small Business Economics, 42 (2). pp. 407-435. ISSN 0921-898X


Howitt, M and McManus, John (2012) Management Reviews. Sustaining performance in managed services, 56 (2). pp. 26-28. ISSN 0307-6768


KLARNER, Patricia, BY, Rune and DIEFENBACH, Thomas (2011) Employee emotions during organizational change — Towards a new research agenda. Scandinavian Journal of Management, 27 (3). pp. 332-340. ISSN 0956-5221

Kirkpatrick, I, Jesperson, PK, DENT, Michael and Neogy, I (2009) Medicine and Management in a Comparative Perspective: the Case of Denmark and England. Sociology Of Health & Illness, 31 (5). pp. 642-658. ISSN 1467-9566

Kirkpatrick, Ian, Bullinger, Bernadette, Lega, Federico and Dent, Mike (2013) The Translation of Hospital Management Models in European Health Systems: A Framework for Comparison. British Journal Of Management, 24 (n/a). S48-S61. ISSN 10453172

Kirkpatrick, Ian, DENT, Michael and Jesperson, Peter (2011) The contested terrain of hospital management: professional projects and healthcare reforms in Denmark. Current Sociology, 59 (4). pp. 489-506. ISSN 0011-3921


Lewis, Kim, Gandy, Anthony and DALZIEL, Nurdilek (2015) Is Relationships Marketing Dead? An Empirical Investigation into SME - Bank Relationships. In: BAM2015 Conference Proceedings, 8-10 September 2015, University of Portsmouth.


MACLEOD, Calum and BY, Rune (2009) Organizational change management in public services: key findings and emerging themes. In: Managing organizational change in public services: International issues, challenges and cases. Understanding Organizational Change . Routledge, pp. 241-249. ISBN 9780415467599

MACLEOD, Calum and BY, Rune (2007) Performance, Conformance and Change: Towards a Sustainable Tourism Strategy for Scotland. Sustainable Development, 15 (6). pp. 329-342.

MACLEOD, Calum and BY, Rune (2009) An overview of managing organizational change in public services. In: Managing organizational change in public services: International issues, challenges and cases. Understanding Organizational Change . Routledge, pp. 3-15. ISBN 9780415467599

MCGUIRE, David, BY, Rune and HUTCHINGS, Kate (2007) Towards a model of human resource solutions for achieving generational interaction within organisations. Journal of European Industrial Training, 31 (8). pp. 592-608.

MCMANUS, John (2011) China's emerging software industry. International Journal of Emerging Markets, 6 (3). pp. 276-283. ISSN 1746-8809

MCMANUS, John (2006) Leadership:Project and Human Capital Management. Elsevier. ISBN 978-0-7506-6896-5

MCMANUS, John (2011) Revisiting ethics in strategic management. Corporate Governance, 11 (2). pp. 214-223. ISSN 1472-0701

MCMANUS, John, ARDLEY, Barry and Floyd, David (2012) Fostering Chinese firms through Entrepreneurship, Globalisation and International Finance. Strategic Change, 21 (3). pp. 179-191. ISSN 1086-1718

MCMANUS, John and Floyd, David (2013) New Entrepreneurial Models: An Overview. Strategic Change, 22 (3). pp. 125-127. ISSN 1086-1718

MCMANUS, John, White, Don and Botten, Neil (2008) Managing Global Business Strategies: A twenty-first-century perspective. Woodhead Publishing, United Kingdom. ISBN 9781843343905

MICHEL, Alexandra, BY, Rune and BURNES, Bernard (2013) The limitations of dispositional resistance in relation to organizational change. Management Decision, 51 (4). pp. 761-780. ISSN 0025-1747


OREG, Shaul, BY, Rune and MICHEL, Alexandra (2013) Introduction to the Psychology of Change. In: The Psychology of Organizational Change: Viewing change from the employee's perspective. Cambridge University Press, pp. 3-14. ISBN 9781107020092

OREG, Shaul, MICHEL, Alexandra and BY, Rune (2013) The Psychology of Organizational Change: Viewing Change from the Employee's Perspective. Cambridge University Press. ISBN 9781107020092


Pugh, G., Mangan, J., Blackburn, V. and Radicic, D. (2014) School expenditure and school performance: evidence from New South Wales schools using a dynamic panel analysis. British Educational Research Journal, 41 (2). pp. 244-264. ISSN 01411926


RAMSAY, John and Wagner, Beverly (2009) Organisational Supplying Behaviour: Understanding supplier needs, wants and preferences. Journal of Purchasing and Supply Management, 15 (2). pp. 127-138. ISSN 14784092

Radicic, D., Pugh, G., Hollanders, H., Wintjes, R. and FAIRBURN, Jon (2015) The impact of innovation support programs on small and medium enterprises innovation in traditional manufacturing industries: An evaluation for seven European Union regions. Environment and Planning C: Government and Policy. pp. 1-28. ISSN 0263-774X

Ramsay, John and Croom, S. (2008) The impact of evolutionary and developmental metaphors on Purchasing and Supply Management: A critique. Journal of Purchasing and Supply Management, 14 (3). pp. 192-204. ISSN 14784092


Sliwa, Martyna and O'KANE, James (2011) Service quality measurement: appointment systems in UK GP practices. International Journal of Health Care Quality Assurance, 24 (6). pp. 441-452. ISSN 0952-6862



Wintjes, René, DOUGLAS, David, FAIRBURN, Jon, Hollander, Hugo and PUGH, Geoffrey (2014) Beyond product innovation; improving innovation policy support for SMEs in traditional industries. Working Paper. Maastrict University.

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